Refund and Returns Policy

At Sadajiani (thryme.top), we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a straightforward refund and returns process. Please read our policy carefully.

1. Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.

2. Conditions for Returns

For an item to be eligible for a return, it must be:

  • Unworn and Unused: The item must be in the same condition that you received it, with no signs of wear, use, or alteration.
  • Original Packaging: The item must be returned in its original packaging, including all tags, labels, and any protective materials.
  • Proof of Purchase: You must provide the receipt or proof of purchase.

Items that do not meet these conditions may be subject to a partial refund, store credit, or rejection of the return.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary goods.
  • Hazardous materials, flammable liquids, or gases.
  • Customized or personalized items.
  • Downloadable software products.

Please contact us at [email protected] if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Await Instructions: Our customer service team will review your request and provide you with return instructions, including the return shipping address and, if applicable, a return authorization number (RMA).
  3. Package Your Item: Securely package the item(s) in their original packaging, along with all accessories, tags, and the original proof of purchase. Clearly mark the package with the provided RMA number (if applicable).
  4. Ship Your Return: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds Processing

Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item and whether your refund has been approved or rejected.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Rejection: If your return is rejected (e.g., due to not meeting the return conditions), we will notify you and explain the reasons. You may have the option to have the item shipped back to you at your own expense.

Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

6. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately at [email protected] if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by offering a replacement or full refund.

7. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

This policy is effective as of 2024-07-30.